Trezor Wallet ® Login — Quick overview

Signing in to Trezor Wallet ® (via the Trezor Suite app or web app) requires your hardware device, PIN and — when used — your passphrase. If you can't connect, first check the official download and support pages before troubleshooting locally. Official Trezor pages and the Suite app are the authoritative sources for updates and downloads. :contentReference[oaicite:0]{index=0}

How to sign in (Trezor Suite)

  1. Download or open Trezor Suite on desktop or open the web app. :contentReference[oaicite:1]{index=1}
  2. Connect your Trezor device with an official cable and unlock with your PIN on the device screen.
  3. If using a passphrase, enter it exactly — different passphrases open different wallets.
  4. Allow the connection on your Trezor device when prompted.

Start/setup guide: trezor.io/start. :contentReference[oaicite:2]{index=2}

Common problems & fixes

Can't connect / Error connecting

Try a different USB port/cable, reboot, update Trezor Suite, and ensure you allow the device on-screen. If problems persist, consult the Trezor Help Center. :contentReference[oaicite:3]{index=3}

Recovery seed fails / Unable to login

Double-check word order, language, and watch for hidden passphrase usage. If funds are missing, Trezor documentation lists steps to verify wallet/backups. :contentReference[oaicite:4]{index=4}

Trezor Wallet ® App not working & 2FA / passphrase tips

Trezor devices do not use cloud 2FA; extra protection often comes from device PIN and optional passphrase (which functions as an additional secret). If you need to "reset 2FA" for a third-party service, recover access using your recovery seed where applicable — but never share it. For app crashes, update Suite or reinstall from the official site/app stores. :contentReference[oaicite:5]{index=5}

Frequently asked questions

1. I see "Error: decline" when connecting — what now?
Confirm you pressed "Allow" on the device screen and that the cable/port works. Restart Suite and your computer; try another USB cable.
2. My recovery seed isn't restoring my accounts — what could be wrong?
Check word order, spelling, passphrase usage and that you selected the correct wallet type (12/24 words). See Trezor's recovery troubleshooting. :contentReference[oaicite:6]{index=6}
3. Where do I get the official Trezor Suite app?
From the official site: trezor.io/trezor-suite or your platform's app store. :contentReference[oaicite:7]{index=7}
4. Who do I contact for help?
Open the Trezor Help Center and submit a ticket or use the chat widget on the official support page. :contentReference[oaicite:8]{index=8}
5. Is a passphrase the same as a PIN?
No — PIN unlocks device locally; passphrase is an optional extra secret that creates separate hidden wallets.

Official quick links: trezor.io · Trezor Help Center · Get started. :contentReference[oaicite:9]{index=9}